The terms under which we provide our services — written to be readable, not just legally robust.
These Terms and Conditions ("Terms") govern the provision of web design, development, hosting and related services by Acacia Web ("we", "us", "our") to our clients ("you"). By engaging our services, you agree to these Terms.
If you have any questions, please contact us at contact@acaciaweb.co.uk before proceeding.
We provide web design and development services including, but not limited to:
The specific scope of work for each project will be agreed in writing (including by email) before work commences.
All quotations are provided free of charge and without obligation. Quotations are valid for 30 days from the date of issue unless otherwise stated.
A project commences once both parties have agreed the scope and pricing in writing. We do not require a formal signed contract for smaller projects, though one may be provided on request.
We operate a satisfaction-first payment model. Payment is not required until you are completely satisfied with the delivered work. Our standard terms are:
Late payment beyond 30 days may incur a late payment charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
To allow us to complete your project efficiently, you agree to:
Unreasonable delays caused by failure to provide materials or approvals may result in revised project timelines or additional charges, which will be communicated in advance.
Upon receipt of full payment, all intellectual property rights in the website, including design, code and content we have created, are assigned to you. We retain no rights to your website or its content.
We may ask to include a small credit link ("Built by Acacia Web") in your website footer. This is entirely optional and at your discretion — refusal will not affect the project.
We may feature your completed project in our portfolio and marketing materials unless you request otherwise in writing.
Third-party components: Your website may include open-source libraries, WordPress themes, plugins or stock imagery. These remain subject to their own respective licences, which we will communicate to you.
Where we arrange hosting on your behalf via our hosting partners:
Monthly maintenance plans cover routine updates, minor content changes and security monitoring as specified at time of agreement. They do not cover:
Out-of-scope work will be quoted separately before proceeding.
You may cancel a project at any time. If cancellation occurs after work has commenced, you agree to pay a fair and reasonable amount for work completed to the point of cancellation. We will provide an itemised breakdown on request.
We reserve the right to terminate an engagement if a client engages in abusive, threatening or unlawful conduct.
To the maximum extent permitted by law, our total liability to you for any claim arising from our services shall not exceed the total fees paid by you in the three months preceding the claim.
We are not liable for:
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Both parties agree to keep confidential any sensitive business information disclosed during the course of a project. This does not apply to information that is publicly available or that we are required to disclose by law.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. Updated Terms will be published on this page. Continued use of our services following an update constitutes acceptance of the revised Terms.
For any questions regarding these Terms, please contact us: